Support Center
Find answers, download resources, and get the support you need.
How Can We Help
Select the support option that best matches your needs for quick, efficient assistance.
Access user manuals, quick start guides, and technical specifications for all products.
Browse DocsFind quick answers to the most commonly asked questions about our products and services.
View FAQsLearn about warranty coverage and submit repair requests for your UAV equipment.
Learn MoreGet in touch with our technical support team for personalized assistance.
Contact UsGot Questions?
Connect your drone to JCTY Assistant app via USB, navigate to Settings > Firmware Update, and follow the prompts.
The drone will automatically activate Return-to-Home. If manual control is needed, switch to ATTI mode.
Battery swaps take under 30 seconds with our quick-release system. No tools required.
Yes, enterprise customers can request on-site support. Contact your account manager or submit a ticket.
Visit our Download Center page for the latest manuals, firmware, and software for all products.
Protection Plans
We stand behind the quality of our products. Our comprehensive warranty program ensures you can fly with confidence, knowing that support is always available.
All JCTY UAV products come with a standard 24-month warranty from the date of purchase.
Lifetime access to firmware updates, bug fixes, and feature enhancements.
Standard repairs completed within 5-7 business days. Express service available.
All repairs use 100% genuine JCTY UAV components with full traceability.
12 months coverage for manufacturing defects and component failures under normal use conditions.
Extend your coverage to 24 months with our premium warranty plan. Includes priority support.
Accident protection plan covering crash damage, water damage, and flyaways. Peace of mind.
Learn & Master
Master your JCTY UAV drone with our comprehensive training videos and tutorials.
Complete walkthrough of unboxing, setup, and your first flight with step-by-step instructions.
Learn to use waypoint navigation, orbit mode, follow me, and other intelligent flight features.
Professional thermal imaging workflow including radiometric analysis and survey planning.
Get In Touch
Can't find what you're looking for? Our support team is here to help.
Send us a detailed message and we'll respond within 24 business hours.
Response within 24h
Send EmailSpeak directly with our technical support team for urgent issues.
+86-755-8601-8888
MonβFri 9:00β18:00 (GMT+8)
Call NowChat with our support agents in real-time for quick assistance.
Available Online
Mon-Sat 9:00-22:00 (CST)
Start ChatNeed Help?
Need technical assistance or want to submit a repair request? Fill out the form and our support team will get back to you within 24 hours.
Fill out the form with your product and issue details.
Receive authorization and shipping instructions via email.
Send your product to our service center securely packaged.
We repair and ship back within 7-14 business days.