Support Center
Find answers, download resources, and get the support you need to get the most out of your Jiuchongtianyun products.
How Can We Help
Select the support option that best matches your needs for quick, efficient assistance.
Access user manuals, quick start guides, and technical specifications for all products.
Browse DocsFind quick answers to the most commonly asked questions about our products and services.
View FAQsLearn about warranty coverage and submit repair requests for your UAV equipment.
Learn MoreGet in touch with our technical support team for personalized assistance.
Contact UsGot Questions?
Connect via JCTY Assistant app, go to Settings > Firmware Update.
The drone auto-activates Return-to-Home. Switch to ATTI mode if needed.
Under 30 seconds with quick-release system.
Yes, enterprise customers can request on-site support.
Visit our Download Center for the latest files.
Protection Plans
We stand behind the quality of our products. Our comprehensive warranty program ensures you can fly with confidence, knowing that support is always available.
Standard warranty on all products
Factory-certified technicians
7-14 days repair time
Original replacement parts available
12 months coverage for manufacturing defects.
Extend to 24 months with premium plan.
Accident protection covering crash/water damage.
Learn & Master
Master your Jiuchongtianyun drone with our comprehensive training videos and tutorials.
Complete walkthrough of unboxing, setup, and first flight.
Learn waypoint nav, orbit, follow me, and more.
Professional thermal workflow and survey planning.
Get In Touch
Can't find what you're looking for? Our support team is here to help.
Send us a detailed message and we'll respond within 24 business hours.
Response within 24h
Send EmailSpeak directly with our technical support team for urgent issues.
+86-180-9215-0023
Mon–Fri 9:00–18:00 (GMT+8)
Call NowChat with our support agents in real-time for quick assistance.
Available Online
Mon-Sat 9:00-22:00 (CST)
Start ChatNeed Help?
Need technical assistance or want to submit a repair request? Fill out the form and our support team will get back to you within 24 hours.
Fill out form with product and issue details.
Receive authorization and shipping instructions.
Send to our service center securely packaged.
Repaired and shipped back within 7-14 days.